Community Services is a small department with a big objective: To work with residents and the community—churches, schools, volunteers and other agencies—so our neighborhoods become the best they can be.

The key to making this partnership work is the seven Resident Councils: Carver, Fairview, Keystone, Lake Terrace, Memorial Park and Parkway-Dunbar. Each council is made up of adults living in the development and is represented by five officers. The president of each Council also serves on the Resident Advisory Board. Resident Services leads this organization, which provides a place where the residents, through their Council representatives, can connect with JCHA administration for a strong partnership to improve the quality of life for all JCHA residents. The Resident Advisory Board meets on the fourth Thursday of every month at 10 a.m.

In addition to the oversight of the Resident Councils and Resident Centers, the Department of Community Services leads and coordinates several essential programs in the JCHA community.

Tax Preparation Site Schedule 2018

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Senior Option Services (S.O.S.)

Resident Services’ Senior Option Services program provides assistance to enable disabled and elderly individuals stay in their homes and maintain their independence as long as possible. This program offers transportation to the store and appointments, visits by student nurses, a daily reassurance phone call from a trained volunteer, and health screenings or educational seminars at the Resident Center. For more information, call 423-926-3225.

Family Intervention Program

Are you alone? Worried? If we can help, we will. The Community Services’ Family Intervention Program networks families to regional service providers. For more information, call 423-232-4784.


JCHA Food Pantry Program

Any Johnson City Housing Authority resident can receive a box from Resident Services’ Food Pantry once a month. To qualify, call 423-926-3225 before the week of your development’s distribution and we will put your name on the list. If you are unable to pick up your box, a volunteer can deliver to you. Distribution schedule is as follows:

  • Third Saturday of the Month: Carver, Fairview, Keystone, Lake Terrace and Memorial Park
  • Sunday following the 3rd Saturday: Pinecrest
  • Tuesday following the 3rd Saturday:  Parkway

This program is made possible by generous donors and community donors. Volunteers are always needed to sort, box, and deliver. If you can help, please call Resident Services. The food box is available to all eligible recipients regardless of race, color, national origin, age, or gender.


For more information about specific activities at your community’s residence center, check the links for Resident Associations