Use of the Web Site
All trademarks and/or service marks (including logos and designs) found on the Web Site are trademarks/service marks that identify us and the goods and/or services we provide. You may not use any registered or unregistered trademarks, service marks, or copyrighted materials appearing on the Web Site, including but not limited to any logos or characters, without the prior written consent of the owner of the mark or copyright.
The content contained on the Web Site may include technical inaccuracies and/or typographical errors. ALL CONTENT ON THE WEB SITE IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND. WE HEREBY EXPRESSLY DISCLAIM ALL WARRANTIES WITH REGARD TO ANY INFORMATION, MATERIALS, OR GRAPHICS ON THE WEB SITE, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEB
SITE OR ANY MATERIALS OR CONTENT CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEB SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE SHALL NOT BE LIABLE FOR THE USE OF THE WEB SITE, INCLUDING, WITHOUT LIMITATION, THE CONTENT AND ANY ERRORS CONTAINED THEREIN. UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE UNDER ANY THEORY OF RECOVERY, AT LAW OR IN EQUITY, FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, SPECIAL, DIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOST DATA, OR LOST OPPORTUNITIES), EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER OR NOT EITHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, ARISING OUT OF OR IN ANY MANNER CONNECTED WITH THE USE OF INFORMATION OR SERVICES, OR THE FAILURE TO PROVIDE INFORMATION OR SERVICES, FROM THE WEB SITE.
Links to Third-Party Web Sites
The Web Site may contain hyperlinks to other Web sites not maintained by us. We are not responsible for the content or the practices of third-party Web sites. We shall have no liability to any entity for the content or use of the content available through any such hyperlink.
We will not collect any personally identifiable information about you through the Web Site unless you provide it to us knowingly and voluntarily. JCHA collects personally identifiable information about tenants through our website and through offline transactions, such as in-person transactions or those made over the telephone. Personally identifiable information includes, but is not limited to: tenant name, address, phone number(s), credit card number(s), and email addresses. In addition, when a tenant or someone on behalf of a tenant uses the JCHA website to make a rent payment, certain user information and site activity data may be collected.
We may automatically collect technical, non-personally-identifiable information when you visit the Web Site. Examples of this typr of information include your IP host address, the type of internet browser you are using, the type of computer operating system you are using, and the pages you view on the Web Site. We may use such information to improve the design and function of the Web Site or to help us improve services. We may at times share such information with unaffiliated third parties in an aggregated, anonymous form, which will not contain any personally identifiable information.
Credit Cards Accepted
JCHA currently accepts Visa and MasterCard credit cards for online rent payments.
When a tenant exercises the option to pay rent by online credit card payment, they are required to establish an online account to allow JCHA to link their existing JCHA file and current balance owed to the payment being made online. In order to complete a tenant profile, the following information may be requested: credit card type, number, billing date, card expiration date, telephone number(s) and an email address.
By using the JCHA website, some information may be automatically collected by our web servers as users navigate the site. JCHA and our third-party service providers, some of which are listed above, also collect information by using technologies that enable tracking, such as ad tags, “cookies,” and web beacons. The Web Site may use session cookies to support navigation throughout the Web Site and for statistical analysis. Such session cookies are erased soon after the visit ends and are not collected or saved.
Other Permitted Payment Options
Tenants are not required to use our online payment option to make rent payments. Tenants may continue to use a “traditional” method, including personal check, certified check and money order, to pay rent and other lease-related expenses. At any time, a tenant may discontinue use of the online credit card payment option and return to using “traditional” rent payment methods listed above.
Law Enforcement and Other Legal Processes
JCHA may disclose personal information in the following circumstances: if required to do so by court order, state or federal law, subpoena or any other legal process; as requested by a law enforcement or governmental authority; to protect JCHA rights and/or property, its customers, and its website; or when otherwise advisable or necessary to do so.
Protection of Information Collected Electronically
JCHA maintains strict electronic, physical, and procedural safeguards to protect information and regularly reviews security standards to protect against any unauthorized access to tenants’ personal information. When a tenant makes an online payment or accesses their account information, JCHA uses secure servers to protect sensitive information. Although JCHA takes all reasonable steps to prevent unauthorized use of their website and personal information collected, it cannot be responsible for the acts of those who gain unauthorized access to personal information. JCHA makes no warranties of any kind with regard to the prevention of unauthorized access to sensitive or personal information.
Privacy Policies of Other Websites
JCHA Refund Policy
In limited circumstances such as duplicate payment and in its sole discretion, JCHA may issue a refund of rent payment or lease-related expenses made online by credit card. Such refunds will be issued in the form of a credit to the same card initially charged. Refunds will only be issued within ninety (90) days from the initial credit card payment, and will only be made after the tenant presents a receipt with the date and amount paid in the original transaction. Refund may only be made if tenant has no past-due balance owed to JCHA.
Processing of credit card refunds may take several days, and could result in a delay in users being able to access refunded monetary funds. Any such delay should be expected, and is not the responsibility of JCHA or any related third-party entities.
JCHA reserves the right to refuse a refund. It also may, in its sole discretion, make a partial refund.